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Quality Monitoring of Physicians Linking Patients' Experience of Care to Clinical Quality and Outcomes - American Board of Medical Specialties

This study compares the association of clinical performance and patient experiences between statewide sample of physician practice sites, and a sample of physicians within a large physician group. Processes of care and outcomes, as well as quality of clinical interactions and organizational features of care are examined using Health Plan Employer Data and Information Set data, as well as Ambulatory Care Experiences Survey data. Study findings reveal that patient experience measures are modestly correlated with process measures in both groups. Even though improvements in clinical quality do not automatically cause improvements in patient experiences, it is important to note that there is a relationship between the two.

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